Privacy Policy

Last Updated: September 29, 2026

A Haven for Us respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how A Haven for Us collects, uses, discloses, retains, and protects personal information when you visit our website, communicate with us, make a donation, participate in our programs or events, request assistance, apply for financial assistance, or otherwise interact with our organization.

This Privacy Policy applies to A Haven for Us programs and services, including virtual peer support groups, resource navigation assistance, outreach and educational activities, and the Community Microgrant Program.

Information We Collect

The information we collect depends on how you interact with A Haven for Us and which programs or services you choose to use.

Contact and Identity Information

We may collect information such as:

Your name, chosen or preferred name, and, when necessary, legal name
Pronouns
Email address
Phone number
Mailing address or state or territory of residence
Communication preferences
Contact privacy or accessibility needs

Program and Service Information

When you participate in or request assistance through an A Haven for Us program, we may collect information reasonably necessary to provide or administer that program or service.

Depending on the program, this may include information relating to your needs, circumstances, eligibility, requested assistance, accessibility needs, program participation, or other information you voluntarily provide.

Virtual Peer Support Groups

When you register for or participate in a virtual peer support group, we may collect information such as your name or chosen name, contact information, registration information, eligibility information, accessibility needs, and information you voluntarily provide to A Haven for Us in connection with your participation.

Peer support participants may choose to discuss personal or sensitive experiences during group activities. You are not required to disclose more personal information than you are comfortable sharing.

Information that you choose to share directly with other group participants may be heard or received by those participants. A Haven for Us may establish confidentiality expectations for peer support groups, but we cannot guarantee that another participant will maintain the confidentiality of information you voluntarily disclose to them. Participants are encouraged to use their own judgment when deciding what personal information to share in a group setting.

Resource Navigation Assistance

When you request resource navigation assistance via Resource Referral Requests, we may collect information reasonably necessary to understand your request and identify potentially relevant resources.

Depending on your request, this may include information relating to housing, finances, healthcare, mental health, disability or accessibility, employment, education, safety, identity-related needs, or other personal circumstances.

We use this information to respond to your request, identify potential resources, communicate with you, facilitate assistance when requested, maintain appropriate program records, and evaluate or improve our services. We do not provide your personal information to an outside organization merely because we have provided you with information about or a referral to that organization.

Community Microgrant Program

When you apply for the A Haven for Us Community Microgrant Program, we may collect information necessary to determine eligibility, review and administer your application, make funding decisions, and distribute an award if you are selected.

This information may include:

Your preferred and legal name
Contact information and communication preferences
Age and residency eligibility information
LGBTQIA+ self-identification
Information concerning financial need or financial barriers
Optional demographic information
Housing and employment information
Household income ranges
Disability, chronic illness, neurodivergence, or accessibility information
The amount and purpose of requested assistance
Information concerning expenses, vendors, or service providers
Information concerning healthcare or health-related expenses
Application narratives and explanations
Supporting documents such as estimates, invoices, receipts, or screenshots
Information about a person who assisted you with the application
Certifications and acknowledgments associated with your application

Depending on the purpose of an application, information voluntarily provided by an applicant may include sensitive personal information relating to healthcare, mental health, medications, sexual health, HIV-related services, gender-affirming care, disability, housing instability, financial hardship, safety, or other personal circumstances.

If you receive an award, we may also collect information reasonably necessary to distribute funds and meet applicable financial, tax, recordkeeping, or compliance requirements.

Community Microgrant application information is not used to automatically enroll applicants in newsletters, fundraising communications, or marketing communications.

Access to application information is limited to people who reasonably need the information to administer the program, including authorized A Haven for Us personnel, authorized application reviewers, and service providers performing functions on our behalf.

A Haven for Us does not publicly identify Community Microgrant applicants or recipients or publicly share their application information, personal stories, photographs, or testimonials without separate permission.

Outreach, Educational Programs, and Events

When you register for, attend, or communicate with us about an outreach event, educational program, community event, or other activity, we may collect information such as your name, contact information, registration information, accessibility needs, attendance information, feedback, or other information you voluntarily provide.

We may use this information to organize and administer events, communicate with participants, provide accommodations, evaluate participation, improve future programming, and carry out our charitable activities.

If photographs, recordings, testimonials, or other media are collected for public, educational, fundraising, or promotional use, any applicable notice or permission requirements will be handled separately from this Privacy Policy.

Donations

When you make a donation, we may collect information such as your name, contact information, donation amount, transaction details, and information necessary to provide acknowledgments or tax receipts.

Donation and payment transactions may be processed through third-party payment or fundraising platforms. A Haven for Us generally does not receive or retain complete payment-card information processed directly by those providers.

Communications

We may collect information that you provide when you:

Contact us by email, phone, text message, website form, or social media
Subscribe to newsletters or other communications
Request assistance or accommodations
Complete a survey
Provide feedback
Communicate with us about one of our programs or services

Sensitive Personal and Health-Related Information

Some A Haven for Us programs address subjects that may be personal or sensitive.

Depending on the program or service and the information you choose to provide, we may receive information concerning:

Physical or mental health
Disability or chronic illness
Neurodiversity or accessibility needs
Healthcare treatment or services
Medications
Sexual or reproductive health
HIV-related needs or services
Gender identity or expression
Gender-affirming care
Sexual orientation
Race or ethnicity
Housing instability
Financial hardship
Employment circumstances
Safety concerns
Experiences of discrimination
Other sensitive personal circumstances

We encourage participants and applicants to provide only information reasonably necessary for the program or service they are requesting.

We use sensitive information for purposes reasonably related to providing or administering the applicable program or service, fulfilling the individual's request, maintaining appropriate organizational records, complying with applicable law, or carrying out another purpose disclosed at the time the information is collected.

Additional protections may apply to consumer health data under state law. Please see our state-specific notices:

Washington Consumer Health Data Privacy Policy

Nevada Consumer Health Data Privacy Policy

Information Collected Automatically

When you visit our website or use an online form, we and our service providers may automatically receive limited technical information, which may include:

Internet Protocol (IP) address
Browser or device type
Operating system
Pages visited or interactions with our website
Referring website or page
Date and time of access
Cookie or similar technology identifiers

We may use this information to operate, secure, maintain, troubleshoot, and understand the use of our website and online services.

How We Use Personal Information

A Haven for Us may use personal information to:

Provide and administer our programs and services
Operate virtual peer support groups
Respond to resource navigation requests
Administer financial assistance and Community Microgrant applications
Determine program eligibility when applicable
Communicate with applicants, participants, donors, volunteers, and community members
Provide reasonable accommodations and accessible services
Process donations and provide donation acknowledgments
Organize outreach, educational, and community activities
Distribute financial assistance
Respond to questions and requests
Verify information when reasonably necessary to administer a program
Maintain appropriate program, financial, legal, and organizational records
Evaluate, plan, and improve our programs and services
Protect the integrity and security of our programs, website, and systems
Detect or prevent fraud, misuse, security incidents, or abuse
Comply with applicable legal, regulatory, accounting, tax, or reporting requirements
Send newsletters, fundraising communications, or other promotional communications when you have chosen to receive them

Information provided solely to request assistance or participate in a program will not automatically be used to enroll you in fundraising, newsletter, or marketing communications.

How We Disclose Personal Information

A Haven for Us does not sell personal information or consumer health data.

We may disclose personal information in the following circumstances:

Authorized Personnel and Program Reviewers

Personal information may be accessed by authorized A Haven for Us personnel, volunteers, contractors, or program reviewers when access is reasonably necessary to perform an authorized organizational or program responsibility.

Individuals who review confidential applications or other sensitive information may be subject to confidentiality and conflict-of-interest requirements.

Service Providers

We use third-party service providers to help operate our organization and programs.

These providers may include:

Website hosting and website-management providers
Online form and application providers
Customer relationship management or recordkeeping systems
Cloud storage providers
Email and SMS communication providers
Video conferencing and virtual meeting providers
Donation and fundraising platforms
Payment providers
Information technology and security providers
Analytics providers
Other contractors performing services on our behalf

These providers may process information as necessary to perform services for A Haven for Us.

Resource Referrals and Other Services You Request

If you ask us to make a referral, communicate with a provider, or otherwise share information on your behalf, we may disclose information as reasonably necessary to carry out your request.

Legal, Safety, and Security Purposes

We may disclose information when we reasonably believe disclosure is required or permitted by law, legal process, or a valid governmental request.

We may also disclose information when reasonably necessary and legally permitted to protect the rights, safety, security, or property of A Haven for Us, our participants, or others; investigate fraud or misuse; or respond to a significant safety or security concern.

With Your Direction or Consent

We may disclose personal information when you direct us to do so or provide consent for a particular disclosure.

Aggregated and De-Identified Information

We may create or use aggregated, statistical, or de-identified information that does not reasonably identify an individual.

Such information may be used for purposes including program evaluation, organizational planning, grant reporting, impact reporting, fundraising, research, or improving our services.

We do not attempt to re-identify information that we maintain as de-identified except where permitted by law for purposes such as testing whether our de-identification methods are effective.

Email Communications

You may unsubscribe from newsletters, fundraising emails, or other promotional communications using the unsubscribe mechanism included in those communications.

Even if you unsubscribe from promotional communications, we may still send administrative or transactional messages that are reasonably necessary to provide a service you requested or administer a program in which you participate.

SMS Messaging

If you provide your phone number and choose or agree to receive text messages, A Haven for Us may send SMS messages relating to our programs or services, including confirmations, scheduling information, application updates, or support-related communications.

Message and data rates may apply.

You may opt out of text messages by replying STOP. For assistance, reply HELP.

A Haven for Us does not use SMS for marketing purposes without explicit consent.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.

Cookies and Similar Technologies

We and our website service providers may use cookies or similar technologies to operate the website, maintain security, remember settings, understand website usage, and improve performance.

You may be able to control cookies through your browser or device settings.

A Haven for Us does not use Community Microgrant application information, resource navigation information, peer support information, or consumer health data for targeted advertising.

Data Security

A Haven for Us uses reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Access to sensitive program information is limited to individuals who reasonably require access for authorized purposes.

No method of electronic communication, transmission, or storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy appropriate organizational, programmatic, legal, financial, audit, fraud-prevention, compliance, or recordkeeping needs.

Retention periods may vary depending on the type of information and the program or service involved.

We may retain aggregated or de-identified information that no longer reasonably identifies an individual.

Children's Privacy

A Haven for Us programs are generally intended for adults. Where a particular program has a specific age requirement, that requirement will be disclosed in the applicable program materials.

The Community Microgrant Program and virtual peer support groups are limited to applicants who are at least 18 years of age.

Our general website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 except where specifically permitted by law and appropriate safeguards are in place.

If we become aware that personal information from a child under 13 was collected inappropriately, we will take reasonable steps to address or delete the information.

Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights concerning your personal information. These may include rights to request access to information, correct inaccurate information, request deletion, obtain information about how data is used or disclosed, obtain a copy of certain information, withdraw consent, or appeal a decision concerning a privacy request.

You may also contact us even if a particular state privacy law does not apply to ask whether personal information can be reviewed, corrected, or deleted.

To submit a privacy request, email:

info@ahavenforus.org

Please use the subject line Privacy Request and briefly identify the nature of your request. Please do not include sensitive personal or health information in your initial email.

We may take reasonable steps to verify your identity before acting on a request. If additional sensitive information is necessary to authenticate or process your request, we will provide further instructions.

Certain information may be retained where retention is required or permitted by applicable law or reasonably necessary for appropriate legal, financial, security, fraud-prevention, or organizational obligations.

We will not unlawfully discriminate against an individual for exercising an applicable privacy right.

State-Specific Privacy Notices

Certain states provide additional protections for consumer health data.

Individuals protected by Washington law should review our Washington Consumer Health Data Privacy Policy.

Individuals protected by Nevada law should review our Nevada Consumer Health Data Privacy Policy.

If another applicable state privacy law provides rights beyond those described in this Privacy Policy, A Haven for Us will provide those rights as required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our programs, practices, technology, service providers, or legal obligations.

When we update this Privacy Policy, we will revise the effective date or last-updated date shown at the top of the page.

Where applicable law requires additional notice or consent before we materially change how certain information is collected, used, or disclosed, we will provide that notice or obtain that consent.

Questions, concerns, or requests relating to this Privacy Policy may be directed to:

A Haven for Us
P.O. Box 3414
Glendale, CA 91221
Email: info@ahavenforus.org

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